Park Lane New York New York reviews

1650943511

Nicolas Duleroy

google

We appreciate your feedback, Nicolas. While we're happy to hear our views are great, it's unfortunate your stay was anything less than perfect. We apologize your accommodations weren't refreshed properly to our standards and for the service you received from the manager. We regret the heating wasn't working in your room, and that you weren't satisfied with our guest amenities. Please know we care deeply about the satisfaction and comfort of our guests, so we'll be addressing all of your concerns with the appropriate members of our team moving forward. We hope you'll give us another chance to show you the service we're truly capable of providing. Warm Regards Brian Dunn Hotel Manager

1651066291

1

Misleading room on booking.com having to pay an upsell for a park view, very dirty room with dust all over the night tables, hair in the bathroom and dirty window and rude manager to deal with it, no coffee machine, limited amenities in the bathroom, no proper heating great view on the park but not worth the money and poor service def not a 5*, more like a good 3*

1645545156

Meyer Assoulin

google

Dear Mr. Assoulin, Thanks for taking the time to share your feedback. We're deeply disappointed to hear about your experience with us. We apologize that the volume of the music in our lobby was disruptive to your experience and have shared your concerns with the pertaining management team. We strive to provide our guests with warm hospitality and efficient service, as we work to re establish Park Lane New York as a Life Style Hotel. We hope to have the opportunity to discuss further, during your next visit. Warm Regards Brian Dunn Hotel Manager

1645659362

1

It is hard to imagine how the owners of this fine hotel would allow the management to constantly run loud hip hop music in the lobby. The music is ALWAYS on at such high levels that it is near impossible to have a bite at the lobby bar or to converse. I have spoken with the employees and they have all said the same. That they constantly receive complaints. This is all being done under the managers direction and he simply refuses to lower the volume at the many requests of hotel guests.

1649114461

Stacy Pollard

google

Thank you for staying with us at the Park Lane New York and for sharing your review. We're delighted to know that you had an opportunity to enjoy our newest rooftop bar, Darling. We appreciate your wonderful recognition for our team members and we look forward to hosting you again soon for another excellent experience! Warm Regards Brian Dunn Hotel Manager

1649274526

5

Exceptional! Amazing staff, iconic view of Central Park, incredible location! Don't miss the new rooftop bar with the amazing view!

1646684726

Lance Shaw

google

Thanks for the excellent review, Lance! We're delighted your time at Park Lane Hotel New York was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our team and location as well as our attention to detail. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Warm Regards Brian Dunn Hotel Manager

1646759702

5

Excellent hotel and staff. About 20 minute walk to Time Square. The city view rooms can be noisy from outside - even on the 27th floor. Attention to detail from the staff is second to none - would definitely recommend.

1649024131

Gaston Lopez

google

Thank you for taking the time to share your feedback, Gaston! We regret to hear that we left you disappointed after your departure. Please accept our sincere apologies for not being able to offer you any of the expected solutions. We certainly did not wish to leave you with a negative impression of our services and we do hope that you will you will give us another opportunity to restore your confidence in Park Lane New York. Warm Regards Brian Dunn Hotel Manager

1649276416

1

I stayed in the hotel during the first week of April. Overall the hotel is ok, and the view of the Central Park is very good. However I am extremely disappointed with the staff. After checking out I realized I had forgot my iPhone charger in the room. So I returned to the hotel 2 hours after checking out and they said they couldnt found it. They hadnt offered any kind of solution: nor a new charger or a reimbursement. To make things worse, they said they dont have a complaints book. I wont return nor recommend this hotel.